Performance Improvement Workshops
"Institute a vigorous program of education and self-improvement."
W. Edwards
Deming
We
will customize our workshops for your company.
Click on our Presentation Questionnaire
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The Skills of Loyalty Centered Leadership
Making the Shift from Manager to Loyalty Leader
These fast-changing, dynamic times call for new styles of leadership that empowers, transforms, and inspires people. Participants learn how to harness the spirit of loyalty in their organization’s greatest asset: the under-utilized talent, expertise, and energy of its existing staff. (Learn More)
"Chris Jensen’s direction and instruction was masterful. He presented
techniques
with clarity and enthusiasm."
THE LISTENING MODE WORKSHOP
Focused Listening
The Listening Mode means being totally focused, mentally and physically, on the person speaking. Participants learn how to focus, become centered and listen, moment-by-moment, with increased awareness and alertness. The results are a dramatic increase in memory, and in building loyal relationships. (See more)
We Care Customer Service
Reaching the Customer’s Heart Through a Caring Attitude and
Caring Behaviors
Customer contact people discover their own innate value and how they can make a difference by identifying and meeting their customer’s higher level psychological needs. (Learn More)
Common Decency®
Doesn't everyone in
your organization deserve some Common Decency®?
Unfortunately, "common decency" is not always common. Common Decency ® stresses the importance of fair and consistent treatment of the employees. This innovative, award winning, video-supported program shows how managers put themselves and their organizations at risk when they treat employees unprofessionally or illegally. (See More)
Safe and Sound
TM
Shouldn't all your employees feel Safe and Sound?
Unfortunately, each year, twice as many managers are killed on the job as police officers. This program provides managers with violence prevention basics to use in responding to potentially harmful situations. Topics include handling conflict, violence/unfair treatment link, recognizing threats, and identifying erratic behaviors. (See more)
Integrity At Work®
All premier companies want their managers to have Integrity At Work®
But business pressures challenge ethics every day. Companies whose managers ignore ethics also run the risk of personal and corporate liability in today’s litigious environment. By contrast, those who promote an integrity-based approach to business ethics can build a bridge between their employees’ personal values and those of the organization. This is one of the corner stones in building and sustaining loyalty. (See more)
Mastering Change . . . . from the inside out
Turning Resistance into Productivity
Your employees will acquire new, improved, attitudes and habits. They will learn time-tested techniques to embrace change by turning around attitudinal blocks, deeply ingrained negative thoughts, old behavioral patterns and non-productive ways of thinking. (See more!)
Behavioral Selling Skills
Understanding the Customer’s Behavior For Closing More Sales
Treat your prospects the way you want to be treated and 50% – 75% of them won’t buy from you. Participants learn how to quickly "know" their prospect and adapt their communications style to build trust and strong relationships for increased sales. (See more)
"Mr. Jensen’s practical and human approach to teaching the Steps To Sales
Success
will make it easy for me to use my new skills. "
B.B., Sales, Wayne Ford
High Performance Communications
Becoming a Better Manager Through Improved Communications
Participants will learn how to avoid mistakes, conflicts, and problems in the workplace through specific skills to improve understanding of the messages they send and receive. (Learn more)
The Art of Performance Coaching
The Skills of Providing Feedback for Performance Management
Managers learn how to adopt the ten characteristics of a good coach and how to provide the right type of feedback for addressing performance issues and improving productivity. (Learn more)
Building High Performance Teams
Developing Trust, Understanding and a Shared Sense of
Commitment
Participants will gain an understanding of the strengths that each member brings to the team, how to utilize them, identify areas for improvement and solve them as a team. (Learn more)
Call us at 203-426-1091 or email us at cjensen@dangroup.com, for more details on how our workshops can help your management team build loyalty with employees and customers.
Common Decency, Safe and Sound, Integrity At Work are trademarks of Learning Dynamics, Inc.