Do you want your business to
gain the bottom line benefits of
PERFORMANCE EXCELLENCE?
Welcomes you to The Dan Group |
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Creating
Performance Excellence through
the Malcolm Baldrige National Quality Award criteria.
Performance Excellence Bottom
Line results using the Malcolm Baldrige National Quality Award criteria.
Automotive
Programs, Performance Excellence
for automobile dealerships.
Training & Development Programs
for your managers, supervisors, sales and
customer service staff.
Executive Coaching to help you
stay focused on the most important issues of your business.
Behavioral Style
Assessments Contact
us to receive a complimentary report.
Hiring
and Selection Tools to ensure that you hire the right people.
Facilitation Services to ensure the
success of your next critical meeting.
Employee and Customer Surveys to learn how they really feel.
Association
and Conference keynote speeches and presentations.
The Spirit of
Loyalty. We believe what current research is proving:
that companies with high employee and customer loyalty have incorporated certain
values, ethics and principles that we call the Spirit of Loyalty.
Keeping You Current with the latest business news in six
different categories. Updated daily, check here often to keep current on
what's happening in your business world.
It's About People
"All organizations say routinely, ‘People
are our greatest asset.’ Yet few practice what they preach, let alone truly
believe it. Most still believe, though perhaps not consciously, what nineteenth-century
employers believed: people need us more than we need them. But, in fact,
organizations have to market membership as much as they have to market products
and services - and perhaps more. They have to attract people, hold people,
recognize and reward people, motivate people, and serve and satisfy
people."
Peter Drucker, Harvard Business Review
It's About Process
“Every worker has nearly unlimited potential if placed in an environment that adequately supports, educates, and nurtures senses of pride and responsibility; the majority--85 percent--of a worker's effectiveness is determined by his environment and only minimally by his own skill.” W. Edwards Deming
It's About People and Process
“If training for quality and solving
problems is to be effective the training must be addressed at the root cause of
the problem. Training must begin with the training of management. Almost in
conjunction but lagging slightly behind in timing is the training of the hourly
worker.”
John Stitt, Managing for
Excellence, ASQC Quality Press
Performance Excellence builds loyalty.
Loyalty is the hidden force behind growth, profits and lasting value.
Research has shown that:
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a company that keeps just 5 % more of its customers from sliding away could lift profits by 50 %. |
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loyal employees attract and keep loyal customers. |
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how an employee is treated by their immediate supervisor has a bigger impact on their loyalty than what they are paid. |
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the cost of employee turnover is between 6 and 18 months salary. |
Contact The Dan Group
Christian D. Jensen,
Principal
- 203-426-1091
-
- 203-426-0817
18 Old Castle Drive, Newtown, CT 06470 USA
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